FAQs

FAQs

1. I have a concern about my order, what's the easiest way to contact you? For any concerns, we recommend sending us an email at wellorivasupport@gmail.com. We will be more than happy to provide you with the best experience when ordering from Welloriva!

2. I need to change my shipping address, what should I do? Please let us know within the first 24 hours after placing your order if you need to change your shipping address. Send us an email at wellorivasupport@gmail.com for the quickest response!

3. Where is my shipping confirmation? Please allow 24-48 hours for your order to be processed before receiving your shipping confirmation email. If you still have not received a confirmation, please check your spam folder!

4. Why hasn't my tracking updated? Allow 2-4 days for your order to process and tracking to update. If tracking does not update after processing, email us at wellorivasupport@gmail.com and we'll resolve it right away.

5. Do you accept international orders? Yes, we do accept international orders. Please note that shipping fees and delivery times may vary depending on your location outside the US.

6. What if I want to cancel an order or change my mind? If you wish to cancel an order or change your mind, please email us within 24 hours of placing your order at wellorivasupport@gmail.com.

7. What is your return policy? We offer a 30-day money back guarantee for all orders. Simply email us at wellorivasupport@gmail.com to get started.